Technical Support
For answers to technical questions regarding SANmelody™ software, visit the DataCore Technical Support Web site (http://www.datacore.com/support/support_home.asp).
On this Web page, you will find links to:
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SANmelody Support & FAQs
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Latest Releases, Product Service Packages and Software Updates
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Latest Technical Bulletins and Special Procedures
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Latest DataCore Qualified Products List
If you do not find your answer there, email your specific question to support@datacore.com.
Support Plans
Registered customers with a valid premium support plan may use our Web support, phone or email for personal assistance. If you have a support plan, please fill out the Support Registration form on the Technical Support Web site (http://www.datacore.com/index_frame.asp?frame_subnav_content=2) before requesting personal assistance. Your license number is required to submit the form. After submitting this form, you will receive a logon and password to access the Technical Support database and other important product information, and will be able to download any software updates for this product.
DataCore™ Software offers support plans and personal assistance for its products for a nominal fee. To learn about support policies and plans and purchase a support plan, visit our Web site (www.datacore.com) or contact your DataCore Sales representative for more information.
DataCore Technical Support shall be limited to products manufactured by DataCore Software. Technical support of products other than those manufactured by DataCore software shall be the sole responsibility of the end-user or installer. Installation of non-qualified software or hardware (please reference our support Web site referenced above for the most current list) is at the sole risk of the end-user or installer.